At Mr.Pen we want to spread joy by ensuring all our products are of the highest standard for quality. As a result, there are a few products that must be final sale for hygienic reasons. The following items are categorized as hygienic:
For all other cases, please refer to the following rules:
- Exchanges are permitted within 14 days of receiving the product
- Item(s) purchased online can be returned through online exclusively by mail
- Original receipt or packing slip is required for all returns and exchanges
- Item(s) must be in its original packaging, unopened and unused
- Original shipping fees are non-refundable once tracking information is generated
- Mr.pen is not responsible for any additional return shipping and handling fees made
- In the unlikely event of a defective product, please contact firstname.lastname@example.org
How to Return
We're here to help! Just send an email our customer support team at email@example.com with your order number and item(s) you wish to return or exchange.
ALL SALE / DISCOUNTED ITEMS ARE FINAL SALE AND CANNOT BE EXCHANGED.
Mr.Pen will not offer store credit for any open, used, or damaged products.
Please notify us if there are any discrepancies or issues with your order within 7 days after delivery.